So after about two hours a different person than who checked him in came into the waiting room and told Ron they did the diagnostic and it showed this spark plug dome clearance problem so Ron needed to buy a new engine.  Ron told them him drove it in and he was driving it out.  The guy said that it could cause more damage to the engine and he shouldn’t drive it.  Ron told him he was leaving with the car!

That seemed to cause them some problems because it took them almost another hour to bring Ron the car.  It was the person who checked him in who came into clear the paper work with Ron over what was done.   When Ron questioned them on what spark plugs they put in she said none they did not even do anything like that.  She showed him the paperwork and it said that they put it on the diagnostic machine and it gave an error code meaning that the spark plug was seized with an intrusion of coolant fluid.  The suggested thing was to try to remove the spark plug.  

Instead they did the oil change, checked the fluids, and rotated the tires.  The standard stuff for an oil change.  They discounted the $360 dollar diagnostic tests $100 because Ron told them to not do it but they had already started it, they don’t say if they completed it.  When he signed in the woman tried to tell him he needed the 60,000 mile fluid flush and it would cost $650.00.  Yet she did not tell him and the paperwork did not say how much each fluid was or cost.  

When he got home Ron told me the other part of this.  Our car is the top of the line with all option.  It has had all maintenance done at the dealership along with us having bought the “butler service” keeping the paint job as grand as possible by redoing the clear coat after doing touch up work.   It has a very high resale price.  The dealership has been sending us offers to buy the car back or give us a great trade in for it.  Seems they have wanted it back so badly someone thought if they went in and told this senior citizen that their car that would be paid off next month and was 7 years old needed a 10 grand engine replacement they might get him to deal the car away to them. 

The thing that I stick on is after they told Ron that and he said no he was taking the car home it took them an hour to bring it out from the garage to the waiting room area.  Why.  Did they just not do anything for a couple of hours and then tell him that thinking he would be too scared to try to drive it home?  So then they had to do the service he had an appointment for?  Or did they do it and had something else going on that they had to do to get the car ready to come back to the front?  It took three hours to run the diagnostic machine, do the oil change and fluid check, and rotate the tires.   Seems a long time to me.  I would love to hear the thoughts you all have.  Hugs.